Engage school management information system

Engage by Double First school MIS

Careers and vacancies


double first staffContinued Company growth demands excellent staff.

Listening to feedback, being open to innovative ideas, and keeping a hand on government and political requirements in education, takes a special team of people.

Our team includes chartered accountants, former teachers and educational administrative staff, all working closely with our highly creative designers and innovative programmers to bring you unequalled software. We recruit in the UK, the Middle East, Singapore and South Africa.

Support Services Consultant (Finance Trainer)

The purpose of the role is to provide full support and training of Double First products to schools, ensuring excellence of customer service and adherence to the company’s processes and systems. The position will report to the Training Manager, Miriam Sparrow-Wallis, and will be based at Double First Limited, Yeovil office.

Duties include the following:

  • Establish and maintain good relationships with clients during the course of day-to-day duties to ensure a long-term commitment to Double First and its products.
  • Take inbound customer support calls and assume responsibility for following up, ensuring that all problems are provided with a solution.
  • Ensure all support calls, user suggestions and bug reports are accurately recorded using the company’s support systems.
  • Manage personal workload ensuring that all outstanding support calls meet defined procedures and SLAs. Escalate calls that will breach SLAs or might be otherwise problematic to the Support Services Senior Consultant (Finance).
  • Undertake 1-2-1 and group training of Double First customers, remotely and on-site.
  • Produce post training reports following each session according to company processes.
  • Assist in the development and maintenance of syllabus-based training material to support the delivery of training for the Double First software.
  • Assist in the production of product documentation including videos and webinar sessions.
  • Maintain knowledge of Double First software and undertake ongoing training and development of personal skills including accounting practice.

Role Requirements are:

Role requirement



Excellent IT literacy with sound working knowledge of MS Office products




Basic Knowledge of working with MS SQL and using Crystal Reports and Stimulsoft




Sound working knowledge of Engage, Double First Accounts and Payroll


Desirable on application, essential in role


Sound understanding and practical experience of accounting practice




Able to handle multiple tasks simultaneously, flexibly, under pressure, including a mix of own projects and management




Excellent customer service abilities and instincts




Good team worker




Excellent coaching skills




Ability to influence peers and internal staff




Clean driving licence and ability to drive cars in the UK and

overseas to visit clients as required




Ability to spend periods of time overseas as required to visit international clients and company offices




Possess a training qualification or demonstrate significant experience in this area




Wish to apply?

If you wish to apply for any open position, please send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. with a copy of your CV and a covering email. Alternatively you can apply via post by sending a copy of your CV with a covering letter to:

Double First Recruitment
Units 3-4
Andromeda House,
Calleva Park,

Recruitment agencies

Double First only accepts applicants from agencies that are on its preferred suppliers list. Unsolicited information will not be considered.

Further information

To receive further information or to arrange a demonstration of our school management information system and school accounting software please contact us by completing this form or call us on +44 1935 40 30 20

You can also see the full details of Double First's global offices here.

To receive support please log into the Double First Support Centre or call 08450 346655 (+44 1935 40 30 10 from international).

Please enter your name!
Please tell us your role
Please enter your email!
Please enter your telephone number here
Please enter the name of your school or education business
Write your message!